Medicare counselors provide objective, accurate, and confidential assistance to Medicare beneficiaries by appointment in the VAS office, at locations where seniors gather, or at local businesses. New volunteers complete a two-day initial training, with a one-day update training held each spring and fall for existing volunteers. Beyond that, volunteers choose their level of involvement.
Medicare Educators present information on Medicare programs to businesses and community organizations. Those wishing to be educators must be comfortable speaking to large groups, and attend the same training as Medicare counselors.
Homestead Exemption Counselors will assist seniors with their Homestead Exemption applications, relieving them from some or all of their property taxes. Events are arranged with the Douglas County Assessor’s office and held throughout Omaha, March through June. Volunteers must be able to use a calculator and be good with numbers.
Event Assistants may:
- Attend health/senior fairs and educate businesses and community organizations on the services offered by VAS
- Help with sign-in and client directions during VAS Medicare and Homestead Exemption events.
The Office Assistant assumes a variety of duties that may include:
- Scheduling appointments, answering phones, routing calls and taking messages
- Assisting staff with administrative duties
- Distributing incoming mail and preparing outgoing mail
- Maintaining the front desk area and keeping it clean and free from clutter
- Greeting the public and referring them to appropriate staff members.